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FAQ

What are the reception hours?

0800 – 1900 Daily


What time is check in/ checkout?

Guaranteed check in time is 2pm.

Check out time is 10am – please enquire with one of our friendly reception staff regarding late departures - subject to availability


How do I check in afterhours?

An after hours arrival procedure is available.  A keybox safe is located outside reception and a code for this will be provided to you once your reservation has been confirmed.

 

Will my apartment be serviced?

Guests staying on a weekly rate have a linen service on the fourth day. All other tariff’s include a mini service daily (making of the beds, emptying of bins and replacing of towels – if placed in the bath or on the floor). There is no servicing of apartments on Sundays.

Do you have a wheelchair accessible apartment?

Yes. We have 1 x 2 bedroom apartment on our complex with this facility.

What is required when I check in?

Where a balance of accommodation is owed, this must be paid. We also require photo identification. If the accommodation has been paid in full we need to sight the credit card on arrival.

Can I pay by cash?

Hillarys Harbour Resort does not accept cash bookings.

If I cancel will I be charged?

All bookings from February – November have a 48 hour cancellation policy. Any booking cancelled 48 hours prior to your arrival will receive a refund of the deposit. After this period the deposit will be forfeited.
Bookings from December – February have a 14 day cancellation policy. Any booking cancelled 14 days prior to your arrival will receive a refund of the deposit. After this period the deposit will be forfeited.

Can I fit an extra person in the apartment?

Yes we can add 1 extra person into each apartment; this is on a rollaway bed at an additional charge of $30.00 per night. If a rollaway is added the apartment will be on the ground floor due to restrictions with our stairs.

Do you have lift, stairs or ramp access?

Our complex is 3 levels, with stair access. The lower level does have a ramp access from the underground carpark and street level for prams or wheelchairs.

How many levels are the apartments?

Our complex has 3 levels with our 1, 2 and 3 bedrooms scattered on all 3 levels.

Is linen provided?

Yes all bed linen, pillows and towels are provided.

Do I bring a beach towel?

We hire pool towels complimentary from Reception, we can arrange this prior to arrival.

Can I smoke in the apartment?

All our apartments are non-smoking, however we do provide an ashtray on the balcony. We ask if you wish to smoke only do so on the balcony with the apartment door closed. Failure to do this will incur an additional cleaning fee.

How far are you from the airport?

We are 30 minutes north of the domestic airport and 40 minutes from the International airport.

Do you have a restaurant on site?

We do not have a restaurant attached to the resort, however with Sorrento Quay right on our door step with an array of restaurants and cafes to choose from.

Is your pool indoor or outdoor?

Our pool and heated spa is outside. We also have a sauna on the complex.

What if I lose my key?

A lost key or car park swipe will incur a fee.

How much is car parking?

Our undercover parking is free to in house guests. There is 1 car parking bay per apartment.

What is the height restriction for the car park?

Any vehicle under 2.2meters will fit in our undercover parking area.

How old do I need to be to stay?

Guests must be 18 years or over to book and stay at Hillarys Harbour Resort. If under 18 a legal parent or guardian must stay in the apartment and be responsible with under age guests.

Can I buy groceries at the resort?

Where we are situated there are many restaurants, cafes and shops right at our door step. There is no supermarket in the complex, the closest is around 5 minute drive from us.
We do have the basics in our kiosk and can provide a welcome pack for a small fee.

Can I bring my bicycle to the resort?

Yes. We have bike racks located in the undercover parking area. You will need to provide your own lock for security.

What internet facilities are available?

We have free Wifi for in house guests.

Do all apartments have ocean views?

Not all apartments have water views but where we are situated in the harbour you have the beach within 300 meters.

Can I have a party in the apartment?

Hillarys Harbour Resort would like guests to enjoy their stay; with this in mind we ask that guests respect others. Whilst guests are welcome to have visitors we do ask that they have left the apartment and noise reduced by 11pm. Guest not adhering to this policy will be asked to leave and no refund provided.

Can I bring my pet?

Hillarys Harbour Resort is a pet free property due to health regulations with the exception of guide dogs.

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